About Our Client:
In a market often filled with mediocrity, our client stands out by prioritising exceptional customer experiences. Their innovative approach, combined with cutting-edge technology and a team of forward-thinking professionals, allows them to deliver exceptional results for their clients. As a global, diverse organisation, they value fresh ideas and create a collaborative environment where employees can truly thrive.
About the role
Key Responsibilities:
- Answer or respond to customer enquiries with aim to resolve on first point of contact
- Process service requests received via phone, web platform and email
- Assist operations team with resolving any service delivery delays or issues
- Maintain accuracy and confidentiality while handling critical and sensitive customer data
- Participate in ongoing training to continuously enhance skills and knowledge
What Our Client Offers:
- Full-time stable hours - Monday to Friday, 9:00 am to 5:00 pm
- Comprehensive paid training to set you up for success
- Opportunities to transition into a full-time role
- Ongoing coaching and development to support your career growth
- Dynamic, inclusive, diverse and supportive team environment
About you:
- takes pride in delivering exceptional customer service
- can effectively manage a variety of situations with a positive attitude
- you are comfortable working with computer systems
- have prior customer service experience
- eager to learn and grow through feedback and development opportunities
- experience in Salesforce or similar CRM preferred
- must be comfortable in busy fast paced environment
- must be available for to start within a weeks notice of interviewing for the role
Applicants must be at least 18 years old, an Australian Citizen, and successfully pass a police check, drug and alcohol test, and standard pre-employment checks.
This is a fantastic opportunity to be part of a global market leading company known for excellence and innovation, please click Apply
